Engagement Associate

( Please note we are hiring for multiple positions such as Senior Engagement Associate, Assistant Manager Operations, Engagement Manager for Hyderabad. These will be shift /roaster basis, feel free to apply)

Daily Operations:

 Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries

 Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone

 Responsible for managing the office unit & PABX system setup and requests for all clients

 Organizes postage and document courier services, handle mail, incoming & outgoing deliveries  Coordinates conference room bookings, refreshments for meetings and other special arrangements

 Handles all secretarial and administrative duties for clients, as requested

 Performs check in & check out process for all clients  Conduct up-selling and cross-selling to maximize revenue.

Service Standards:

 Ensures that clients’ requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback

 Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge

 Ensures that the Centre’s service standards are maintained at all times

Internal:  Develop rapport and professional business relationships with fellow colleagues and stakeholders

 Support local Operations to maximize profitability, efficiency and productivity.

Key Performance Indicators/Job Requirements

KPIs:  Client satisfaction

 Meet and greet clients in professional and friendly manner

 Answer all incoming phone calls in a timely and professional manner (within 3 rings)

 Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectations

 Ensure all centre service standards are maintained at a premium level

 Proactively up-sell TEC services for more SIR, maximising revenues and company profitability

Job Requirements:

 A minimum of two years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environment

 Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes

 Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks

 Fluency in English and another mainstream local language, depending on location

 Good telephone manner and ability to perform secretarial tasks under deadlines  Able to handle correspondences and inquiries

 Knowledge of Microsoft Word, Excel, & PowerPoint  Able to work overtime occasionally