Energy Storage Tech Service Engineer — On‑Site & Remote (AU)
Pylontech
Job Description
Pylontech (SHSE: 688063) is a global leading energy storage company specialising in lithium battery solutions for residential, commercial and utility applications.
With strong growth in Australia, Pylontech has established a solid presence through distributors and installer networks. Our Australian headquarters is based in Sydney, supporting nationwide operations.
To support our expanding install base and deliver best-in-class customer experience, we are looking to grow our local technical support team.
The Role
We are seeking a Technical Service Engineer to support our residential and C&I energy storage business across Australia.
This is a hands-on, customer-facing role, responsible for:
- Technical support (remote & on-site)
- Commissioning and troubleshooting
- Supporting installers, distributors, and partners
Location is flexible across Australia (Sydney / Melbourne / Brisbane preferred), with regular travel required.
Key Responsibilities
Technical Support & Troubleshooting
- Provide remote and on-site technical support for energy storage systems (residential & C&I)
- Diagnose and resolve system issues including battery, inverter, and communication faults
- Support firmware upgrades, commissioning, and system optimisation
Commissioning & Field Service
- Assist installers and partners with system commissioning and setup
- Conduct on-site inspections and troubleshooting when required
- Ensure systems are operating safely and efficiently
- Work closely with installers, distributors, and retailers to provide timely technical support
- Build strong relationships with partner technical teams
- Deliver a high level of customer experience and issue resolution
Issue Management & HQ Coordination
- Report product issues clearly and follow up with HQ engineering teams
- Track and manage technical cases to ensure closure
- Support root cause analysis and continuous product improvement
Training & Technical Enablement
- Provide technical training and guidance to installers and partners
- Support technical workshops, webinars, and product demonstrations
Pre-sales & Technical Support (when required)
- Assist sales team with technical queries, system design, and solution support
- Support product launches and technical marketing activities
What We’re Looking For
Education & Experience
- Bachelor’s degree in Electrical, Electronics, Power Systems, or related field
- 1–3+ years experience in solar, battery, or renewable energy industry
- Experience with system troubleshooting and commissioning preferred
Technical Skills
- Good understanding of:
- Battery energy storage systems (BESS)
- Inverters and communication protocols
- Ability to analyse and solve technical problems independently
- Familiar with tools such as monitoring platforms, basic networking, and electrical testing
Skills & Attributes
- Hands-on, proactive, and solution-oriented mindset
- Ability to manage multiple issues and prioritise effectively
- Willingness to travel frequently across Australia
- Full working rights in Australia
- Valid driver’s licence
Why Join Pylontech
- Work with a fast-growing global energy storage leader
- Be at the forefront of Australia’s energy transition
- Strong exposure to real-world systems, installers, and large-scale deployments
- Opportunity to grow into senior technical or solution roles
- Competitive salary + performance incentives