Duty Manager

Job Responsibilities Job Description Duty Manager Reports to – Front Office Manager Responsible for – Front Office Department Job Purpose : To ensure the smooth and efficient operation of the Front Office department & Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. The position will also act a as a ‘One Point Contact’ for all the in-house guests, incase of guest requests, complaints or any other feedback. Managerial • Staffing and Scheduling of the shift and allocation of duties. • Implement systems and procedures that achieve higher cost efficiency and guest satisfaction. • Facilitate learning and development for all the team members of the outlet • Performance Appraisal/ Management of the staff in the department.

Operational • Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement. • Ensure that the guest has a pleasant stay by supervision of; - Room allocation - Smooth Check In & Check Out - Special requirements of the guest • Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met. • Act as a ‘One Point Contact’ for the guest, constantly interact with guests in order to solicit feedback. • Prepare reports on Occupancy, Average rates, Reservations etc • Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests. • Maintain the Guest History System and update the guest profiles. • Monitor the business of competition hotels in terms of new accounts and rates. • Ensure that all the operational standards set for all the processes are followed. • Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed. • Ensure that all the statutory requirements for in house guests are met ·Any other responsibilities assign to you from time to time Job Requirements Job Description Duty Manager Reports to – Front Office Manager Responsible for – Front Office Department Job Purpose : To ensure the smooth and efficient operation of the Front Office department & Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. The position will also act a as a ‘One Point Contact’ for all the in-house guests, incase of guest requests, complaints or any other feedback.

Managerial • Staffing and Scheduling of the shift and allocation of duties. • Implement systems and procedures that achieve higher cost efficiency and guest satisfaction. • Facilitate learning and development for all the team members of the outlet • Performance Appraisal/ Management of the staff in the department. Operational • Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement. • Ensure that the guest has a pleasant stay by supervision of; - Room allocation - Smooth Check In & Check Out - Special requirements of the guest • Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met. • Act as a ‘One Point Contact’ for the guest, constantly interact with guests in order to solicit feedback. • Prepare reports on Occupancy, Average rates, Reservations etc • Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests. • Maintain the Guest History System and update the guest profiles. • Monitor the business of competition hotels in terms of new accounts and rates. • Ensure that all the operational standards set for all the processes are followed. • Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed. • Ensure that all the statutory requirements for in house guests are met ·Any other responsibilities assign to you from time to time