Duty Manager

Duty Manager | Black Buffalo

Black Buffalo is looking for a hands‑on, people‑focused Duty Manager to support our Venue Manager in running a busy, much‑loved venue and leading a great team every day.

This is a role for someone who thrives on the floor — leading by example, keeping operations running smoothly across bar, gaming, bistro and accommodation, and creating a positive, motivated team environment. You'll be a first point of contact for guests, a steady hand during service, and a mentor to the team around you.

About Kalis Hospitality And Black Buffalo

At Kalis Hospitality, we are driven by our mission to deliver exceptional experiences, every time. Our values of Community, Growth, Honesty and Respect guide how we lead, work and support each other every day. These values are not just words on a page. They shape the culture we are building across our venues and the expectations we have of our leaders.

Black Buffalo is a venue with a strong local following and a team who take real pride in what they do. As Duty Manager, you'll play a key role in supporting the Venue Manager, keeping standards high, and helping the venue continue to grow.

What We Offer

• Free parking for added convenience
• Cashback at hundreds of stores via our SWAG employee app
• Employee Perks Program with discounts across bottle shops, venues and accommodation
• Access to our Employee Assistance Program, providing confidential support for employees and their immediate family members
• Opportunities to attend networking events, development days and further upskilling opportunities
• Specialist support from an experienced Head Office team across stock control and inventory systems, finance, reporting and P&L insights, human resources and recruitment, payroll, licensing and legislative compliance, marketing and brand, and IT systems, so you can focus on leading your team and delivering a great guest experience
• A genuine development pathway, with coaching and support for Duty Managers who want to grow further into venue leadership
• A leadership team that understands life happens – we work with you to build rosters that respect your time outside of work
• A genuine commitment to employee wellbeing, because happy, healthy people make for great teams and even better venues

What you will do

• Support the Venue Manager to run smooth day to day operations across the venue, including bar, gaming, bistro, and accommodation
• Lead the team on shift to deliver exceptional service and a welcoming guest experience
• Coordinate front of house and back of house activity to maintain service standards and efficient workflows
• Coach, support, and provide clear feedback to team members to build capability and positive performance
• Manage opening and closing procedures, including cash handling, till reconciliation, and accurate daily reporting
• Act as the first point of contact for guest enquiries and concerns, resolving issues promptly and professionally
• Ensure compliance with health and safety, liquor licensing, RSA, and RCG requirements, and proactively address operational issues

What you will bring

• A strong customer first mindset and genuine passion for hospitality
• Confident leadership on shift, with the ability to coach, mentor, and guide team members
• Clear communication skills, with the ability to adjust your style for different people and situations
• The ability to stay calm under pressure, handle conflict constructively, and approach problems with a solutions focus
• Proven experience in front of house operations, customer service, and team supervision in a hospitality setting
• Current Responsible Service of Alcohol (RSA) and Responsible Certificate of Gambling (RCG)
• Practical capability in stock control, cash handling, and daily venue operations
• Confidence using relevant hospitality systems, including point of sale software, with an empathetic approach to sensitive conversation
• Flexibility to work a rotating roster including nights, weekends and public holidays

Why this role is different

Black Buffalo is a venue where you can genuinely make your mark. You'll be backed by an experienced Venue Manager and Head Office team, and supported with real development opportunities if you're looking to grow further into venue leadership down the track.

To be successful in this role, values fit matters just as much as experience. We are looking for someone who is community minded, honest, respectful, growth focused, and excited by the opportunity to lead from the front in a venue that matters to its community.

Applicants must have the right to work in Australia.

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