Customer Service Officer - Field

Based in our Ipswich office, you’ll join our Apprentice Connect Provider, in a varied role where you’ll play an important role supporting field staff, employers and Apprentices.

With a mix of customer interaction and administration, this role suits someone who enjoys a high volume, fast-paced environment, is comfortable working to KPIs, and takes pride in delivering accurate, compliant and genuinely helpful support.

Key Responsibilities:

• Deliver outstanding customer service over the phone and via email
• Assist with Training Contracts, incentive claims, support loan applications, and related documentation
• Address and follow up customer enquiries within service standards
• Maintain and update customer records accurately
• Support internal field staff with administrative and program-related tasks
  

About you

You bring enthusiasm, initiative and a genuine commitment to customer service. Comfortable managing competing priorities, you enjoy being the go-to support for both customers and colleagues. You will also have:

• Excellent written and verbal communication skills
• Strong attention to detail with accurate and efficient data entry skills
• Demonstrated ability to interpret and analyse information
• Proven experience in meeting set KPIs and customer service standards
• Strong initiative and ability to self-manage workloads
• Ability to build relationships with various internal and external stakeholders
• High level of computer literacy across various systems
  

Find your ME at MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!

We’re proud to be certified Great Place to Work several years in a role and Great Place to Work for Women 2025 - and we live it every day. We support work-life balance and offer great benefits to help you thrive:

• 3 paid Christmas close-down days
• 14 weeks paid parental leave after 6 months
• Buy or cash out extra annual leave + 17.5% leave loading
• Pro-rata long service leave after 7 years
• Salary packaging available (non-PBI)
• Travel, retail, entertainment and health insurance discounts
• Employee Assistance Program (includes Nurse on Call)
  

The MEGT Commitment

At MEGT, people are at the heart of everything we do. Our values - United, Savvy, Trailblazers, and Thrive - guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.

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