Dispatcher

About Action Force Transport

Action Force Transport has been a trusted name in Canadian logistics for over 20 years. With our head office in Brampton, ON, and terminals in Langley (BC), Calgary (AB), and Montreal (QC), we specialize in long-haul, temperature-controlled LTL and FTL intermodal transportation from coast to coast. As our operations continue to grow, we are looking for a dedicated Dispatcher to join our team and support our commitment to reliable, efficient service.

Position Overview

The Dispatcher plays a key role in day-to-day operations by coordinating drivers, ensuring timely pickups and deliveries, and acting as a communication hub between customers, drivers, and internal teams. This role requires strong organization, quick decision-making, and the ability to perform in a fast-paced environment.

Key Responsibilities

• Schedule delivery and pickup appointments with shippers, receivers, and distribution centers via phone and email.

• Plan and assign next-day routes for LTL and FTL operations.

• Monitor driver movement using tracking systems; maintain regular communication to ensure efficiency and compliance.

• Troubleshoot and resolve issues related to pickups, deliveries, delays, and route changes.

• Update shipment statuses in the internal system (scheduled, picked up, in transit, delivered, exceptions).

• Respond promptly to incoming emails and phone calls from customers, providing accurate shipment updates.

• Report and manage shipment refusals (damage, wrong product, temperature issues) and coordinate next steps with customers.

• Dispatch drivers according to workload, schedules, and operational priorities; support emergency or last-minute adjustments.

• Perform accurate and timely data entry and documentation.

Required Skills & Competencies

• Experience managing LTL/FTL dispatch operations.

• Strong attention to detail and accuracy in fast-moving situations.

• Ability to prioritize tasks from most urgent to least urgent.

• Clear, professional communication with drivers, customers, and internal teams.

• Confident decision-making and problem-solving ability.

• Knowledge of the Greater Toronto Area and Greater Montreal Area is an asset.

• Proficiency with dispatch software, email systems, and general computer applications.

Education & Qualifications

• High school diploma (post-secondary education is an asset).

• Ability to learn quickly and adapt to new systems and processes.

• Minimum 2 years of truck dispatching experience.

Compensation

Competitive starting salary with strong opportunities for growth as the company continues to expand.

How to Apply

If you are a detail-oriented professional with a passion for the transport industry, we would love to hear from you! Please submit your resume and a cover letter detailing your qualifications and experience via LinkedIn or email us at