Director, Sales Compensation

Responsibilities

• Lead and grow a high‑performing Ops Excellence team that becomes a force multiplier for the broader GIC organization.
• Deliver measurable reductions in manual effort, processing time, and error rates across GIC's core operational workflows.
• Establish a culture of continuous improvement and innovation that is embedded into GIC operations day‑to‑day.
• Become a trusted, influential partner to GIC leadership and cross‑functional stakeholders on operational strategy.
• Champion data and AI as tools that democratize insights and accelerate execution across the GIC team.
• Own both the strategic vision and hands‑on execution of operational transformation.
• Stand up and lead the new GIC Ops Excellence team, defining its charter, structure, and operating model.
• Diagnose operational friction across GIC's workflows and build a prioritized roadmap of improvement initiatives.
• Partner deeply across GIC functions and cross‑functional teams to align on priorities, resources, and outcomes.
• Bring a builder's mindset: turning ideas into pilots, pilots into programs, and programs into durable operating infrastructure.
• Map and optimize end‑to‑end processes, documenting current‑state processes, identifying bottlenecks and redundancies, and designing future‑state solutions.
• Identify and execute opportunities to automate manual, repetitive, or error‑prone processes; champion AI tools—including Agentforce and generative AI—to improve how GIC teams access information, resolve cases, issue plans, and support sellers.
• Leverage data to quantify operational inefficiencies, set baselines, and measure the impact of improvement initiatives; build reporting frameworks for real‑time visibility into operational health, workload, and process performance.
• Drive alignment across GIC, Sales Operations, Finance, HR, and Technology on process improvement priorities and shared infrastructure investments.
• Lead change management for new tools, processes, and operating models, ensuring adoption is fast, smooth, and well‑supported.
• Represent GIC Ops Excellence in senior leadership forums and cross‑functional planning discussions.
• Build, recruit, mentor, and develop a new team of operations and transformation professionals; establish a team culture grounded in curiosity, rigor, and execution.

Desired Skills & Experience

• 10+ years of progressive experience in incentive compensation operations, strategy, and/or technology, with meaningful exposure to process transformation and/or technology‑enabled change.
• 3+ years of people management or team leadership experience.
• Deep understanding of incentive compensation operations, systems, and/or sales compensation design.
• Demonstrated track record of successfully designing and implementing process improvements that reduced manual effort, improved accuracy, or scaled operational capacity.
• Strong command of process mapping methodologies and a structured approach to problem diagnosis and solution design.
• Experience working with data and analytics tools to drive insights and measure operational performance; familiarity with Tableau or similar BI tools a plus.
• Hands‑on experience with or strong interest in AI and automation technologies and how they apply to sales compensation or finance operations.
• Exceptional project management skills with the ability to manage multiple workstreams across complex, cross‑functional environments.
• Strong executive communication skills—both written and verbal—with the ability to influence senior stakeholders and translate complex operational concepts into clear narratives.
• Salesforce product experience (Spiff/ICM, Tableau, CRM) is a plus but not required.

Compensation

For Ontario‑based roles, the base salary hiring range for this position is CAD 160,000 to CAD 210,000 annually.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all.

And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. For Ontario-based roles, the base salary hiring range for this position is CAD 160,000 to CAD 210,000 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. This posting is to fill a vacancy on our team, unless otherwise noted. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

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