Director of Training & Development — Hybrid Pharma

Job Requisition ID: 32752 Department: 804 S&M - Market Access (804) Category: Commercial - Sales Location: Philadelphia Date: 7 May 2026 Broad Overview The Director, Training and Development is accountable for the implementation, and active management of training strategies, comprehensive module development, and compliant processes & procedures to support the commercial business. This leader will be responsible for all training programs involving customer-facing roles within the Sales and Value & Access organizations, focused on improving business impact and results. This includes the delivery and presentation of initial product training and onboarding in collaboration with the Human Resources team for new hires and an advanced training curriculum for sales professionals, sales leadership and the Value and Access organization through various platforms including live and remote training sessions.

Schedule: Hybrid schedule out of either Conshohocken, PA or Cambridge, MA office 3 days a week with 2 remote working days. Responsibilities Set the strategic vision for training excellence aligned with SERB’s fast-paced growth trajectory and the multitude of life-savings assets in the current and future portfolio. Develop and maintain a highly relevant, goal-oriented strategic training plan aligned to the Company's mission and business plans.

These plans should be measurable for effect and flexible to change with the needs of both internal and external stakeholders. Act as the lead of the Training Department and manage direct reports. Responsible for Commercial training plan creation and execution for priority products in Rare Emergency Medicine, Rare Oncology and the future launch product(s) Bentracimab.

Manage planning, preparation, creation, and facilitation for Sales Training Classes and Meetings, including Launch & National Sales Meetings, New Hire Training Classes, Advanced Trainings, POA’s and remote trainings. Leverage field trainers to ensure training curriculum is being employed and executed as planned. Conduct in-depth situational analysis to understand gaps and unmet needs, leading to discussion with business leaders and agreement on imperatives that will drive the development of a customer-focused training curriculum.

Act as a reliable partner to commercial leaders that aligns to business needs, serving as an identifier and establishing training as a positive developmental conduit for future roles in the organization. Serve as primary lead for the US Forum (National Sales Meeting), collaborating with RSDs/NSDs to develop relevant content for breakout sessions and acting as an on-stage leader/MC of the meeting flow. Commit to the appropriate time in the field to observe and document the effectiveness of training with KAMs and management.

Administer, monitor, track, and measure all systems and processes related to Sales Training: Learning Management System reporting, dashboards and analytics. Establish formal training and certification requirements for Sales Training. Adhere to adult learning principles and sound training design.

Establish processes that enable timely and actionable performance feedback for managers and trainees. Consistently display the ability to learn and master complex products and systems across Rare Emergency Medicine, Rare Oncology and MCM (Medical Countermeasures) businesses. Coordinate all materials, resources, and tools for sales training programs, presentations, or updates.

Conduct ongoing analysis of potential learning gaps with field feedback forums and surveys. Track and monitor agendas, attendance, and assist with meeting logistics. Foster our culture of commitment, empowerment, and teamwork which includes extreme ownership, high accountability, continuous improvement & relentless pursuit of excellence through trust, coaching, development, recognition & rewards.

Qualifications Pharmaceutical industry experience mandatory. Understands how to work in a hospital system; rare disease/medicine portfolios. Can manage budgets and is astute in delivering quality materials at reasonable costs.

Ability to manage multiple projects while delivering on established timelines. Leverages Adult Learning theory to enhance and execute programs. Excellent presentation and interpersonal communication skills.

Must be able to understand and work within cross-functional environments with multiple stakeholders and priorities. Company Benefits Hybrid Working Vacation, Personal and Sick time 15 Paid Company Holidays Medical, Dental, Vision and other Voluntary benefits Paid Parental Leave Tuition Assistance Discretionary Bonus Plan Competitive 401(k), $1 for $1 up to 6% of pay. The safe harbour match is vested immediately.

In addition, SERB also offers a discretionary match of up to 4% of pay which vests 20% a year for 5 years. SERB Pharmaceuticals is an equal opportunity employer. We offer competitive compensation & benefit packages, challenging opportunities and a culture of working together in a supportive way built on our strong foundation of values. #J-18808-Ljbffr