Director of Operations

POSITION OVERVIEW

As we prepare to open our flagship Times Square venue in Feb 2027, Magic Mike Live is seeking

a guest-obsessed Director of Hospitality & Guest Experience to own and elevate every touchpoint of

the guest journey at Magic Mike Live New York. This senior leader will build and steward a

best-in-class hospitality and food and beverage operations program — from VIP and lounge

experiences to service culture and team development. Our NYC location brings live entertainmentand food and beverage together for a one-of-a-kind guest experience, and we’re excited to bring a

senior leader onto our team that helps bring the vision to life.

Reporting to the VP , Hospitality & Guest Experience and working in close collaboration with F&B

partner, Authentic Hospitality Group, the Director will lead a team of 100+ food and beverage and

hospitality professionals, serving as the internal authority on revenue management, guest

standards and experience execution. This is a rare opportunity to shape the hospitality identity of

one of the world's most distinctive live entertainment experiences.

KEY RESPONSIBILITIES

Strategic Leadership

● Define and own the overall guest experience, ensuring every interaction reflects Magic Mike

Live’s spirit of empowerment and joy

● Develop a multi-year hospitality strategy that prioritizes the intersection of theater, food

and beverage, and one-of-a-kind hospitality touchpoints

● Partner with senior leadership on new product development, venue programming, and

guest-facing initiatives

Operational Oversight

● Oversee daily operations across the Magic Mike Live (MML) showroom and F&B outlets,

including:
-Theater concessions
-Theater operations and Associate performance cues
-Greenlight Lounge
-Private and corporate events

● Ensure consistency in service standards, product quality, and guest experience across all

venues

● Act as the on-the-ground leader during service periods, providing direction,

troubleshooting, and real-time decision-making

Team Leadership & Development

● Oversee and support a team of approximately (10) hospitality and food and beverage

managers and supervisors cross all showroom and lounge operations

● Design and deliver comprehensive onboarding, ongoing training, and performance

management programs

● Mentor and develop managers to grow into senior hospitality roles

● Partner with HR and senior leadership on performance management and employee

relations

Event & Venue Coordination

● Manage events and programming teams to execute all F&B and VIP components

● Ensure proper staffing, setup, service flow, and breakdown for all functions

● Financial & Administrative Oversight

● Ultimate P&L Oversight, working in close collaboration with all cross-functional teams

● Lead labor management, scheduling, and cost controls across the venue

● Monitor inventory, ordering, and product usage

● Expense management and oversight

● Ensure proper cash handling and POS procedures are followed

● Drive revenue growth through strategic package development

Premium Experience Operations

● Lead a VIP and Events & Programming team, overseeing all aspects of the premium guest

journey — from Luxe ticket offerings and Meet & Greet experiences to bespoke event

packages and group bookings

● Oversee reservations, special requests, and VIP logistics, ensuring flawless execution from

pre-booking through post-show follow-up

● Serve as the ultimate escalation point for complex guest situations, handling sensitive

matters with discretion, empathy, and authority

More detail about Authentic Hospitality part of Authentic Hospitality, please visit https://culinaryagents.com/entities/704460-Authentic-Hospitality