Director - Head of Transition & Service Delivery

Job DescriptionSenior Director – Head of Transition & Service Delivery with a leading multinational organization. Location: India (GCC - Outsourced Model) Level: Executive Leadership Vertical: Enterprise Services / Global Finance & Business Operations This role will lead the Transition, Service Delivery, GBS Governance, Digital Enablement and BPO Governance agenda across a global hybrid delivery model comprising captive GCCs and Tier-1 BPO partners. Key Responsibilities Lead end-to-end global transitions across Finance, HR, and technology shared services Oversee service delivery across captive GCC and BPO operations Drive SLA/KPI governance, service quality, standardization and operational excellence Govern strategic Tier-1 BPO partners , including commercial performance, productivity and contractual compliance Lead automation, RPA, AI, digital workflow and continuous improvement initiatives Drive measurable improvements in cost, productivity, efficiency and service experience Partner with senior stakeholders including CFO, CPO, Chief AI Officer and Regional Leadership Ideal Profile 18+ years of experience in GBS, GCC, Shared Services or large-scale BPO-enabled environments Proven leadership in global transitions and multi-functional operating models Strong experience across Finance / HR / technology shared services Experience managing hybrid captive + outsourced delivery models Strong BPO commercial and vendor governance experience Exposure to RPA, AI, workflow automation, analytics and process optimization Experience managing globally distributed teams