Digital Services Infrastructure Analyst

Digital Services Infrastructure Analyst Reporting to the Manager, IT Infrastructure, the Digital Services Infrastructure Analyst is highly skilled and has extensive experience in managing and supporting infrastructure, including server and storage systems, virtualization technologies, network infrastructure and security systems. They are responsible for managing the day‑to‑day operations of our IT infrastructure, ensuring its reliability, security, and availability. This position is based in our Edmonton, AB office and offers an opportunity to learn and grow your career within the Digital Services field.

What You Will Be Working On Server Management Working with the IT team to design, install, configure, tune and optimize use of the server infrastructure and related components. Monitoring systems and responding to operational incidents. Planning, testing, and executing upgrades as necessary.

Performing system backups and recovery. Conducting server builds and compliance testing. Formulating, documenting, and updating standard procedures for system administration.

Administration and design of backup systems. Network Management Working with the IT team to design, install, configure, tune and optimize use of the network infrastructure and related components. Monitoring systems and responding to incidents.

Planning, testing, and executing upgrades as necessary. Site configuration, monitoring, and deployment. Capacity planning – installing operating system software, patches, and upgrades.

Participating in the development of KPIs for infrastructure availability. Ensuring servers and network infrastructure are maintained and designed to provide high performance for business applications. Availability Management Ensuring the integrity and confidentiality of sensitive data.

Planning, documenting, and testing disaster recovery and/or business continuity systems. Maintaining and supporting the messaging infrastructure to achieve high availability and performance. Identifying areas for enterprise‑wide system improvements and upgrades, including trending analysis and capacity planning.

Team building and coaching for operational teams. Technical Proficiency Windows Server 2016, 2019 & 2022, Active Directory, Entra ID. Dell hardware, including VxRail SAN/NAS.

HPE server hardware experience, including ProLiant. Security technologies such as firewall, network access control, and detection systems. Familiarity with CrowdStrike Falcon and Fortinet is an asset.

Citrix XenApp, Microsoft RDS, ESX vSphere. Microsoft 365, Exchange Online. Veeam, Commvault backup & restore.

Qualifications Undergraduate degree or diploma in Computer Science. Relevant certifications (CCNA, MCSE, VCP, CISSP, etc.) preferred. 5+ years of experience in Information Technology roles and industry. Experience working in a diverse, multi‑branch environment with extensive Microsoft Technologies knowledge.

Proven commitment to customer service and ITIL best‑practice processes. Assertive, self‑motivated, and goal‑oriented. Significant experience with Hybrid Active Directory, Microsoft Entra, Microsoft 365 and Microsoft Azure.

Significant experience with complex high‑availability enterprise services focused on remote access. Familiarity with scripting languages such as PowerShell, Python, or Bash. Understanding of containerization technologies such as Docker and Kubernetes.

On‑call support commitments. Flexible and able to manage multiple priorities simultaneously; meet the time demands of unpredictable activities and handle pressure in a dynamic business environment. Effective and efficient problem‑solving and decision‑making skills; thoughtful, proactive, and creative.

Demonstrates a sense of urgency and strong commitment to achieving goals; ability to work in a challenging, fast‑paced environment. Ability to forge, grow and maintain positive relationships with multiple groups. Strong written and oral communication skills.

Strong analytical, critical‑thinking, problem‑solving skills, and a high degree of accuracy and attention to detail. #J-18808-Ljbffr