Digital Operations Analyst

About Us:

Mosaic Puzzles is a jigsaw puzzle company based in Alpharetta, Georgia. At Mosaic, we design and build unique wooden puzzles where every piece is part of the puzzle’s story. We are a fast-paced startup built by ex-Uber and Amazon employees. Check our website for more information: https://www.mosaicpuzzles.co/

Role Description

We’re looking for a process-oriented, analytical, and detail-oriented Digital Operations Analyst to join our growing team. In this role, you will work closely with the Planning, Analytics and Process Optimization Associate Director to provide analytical support across the company. You will also support digital operations. 

Role Responsibilities

Analytics:

• Analyze e-commerce performance, including orders, conversion rates, revenue, customer behavior, and product performance 
• Monitor and analyze digital operations across e-commerce, marketing, customer experience, and internal platforms
• Work cross-functionally with Marketing, Operations, Customer Support, Finance, and Leadership to track KPIs and solve operational issues
• Run cost benefit analysis of various workstreams
• Analyze project and campaign performance
• Support the Planning, Analytics and Process Optimization Associate Director in various ad-hoc analyses to support business decisions and strategic projects

Digital and E-commerce Operations:

• Manage the sort of products on our website.
• Project management of workstreams that are interdepartmental in nature
• Manage analytics related audits of digital operations

Qualifications:

• Proficiency in both written and spoken English
• Bachelor’s degree in Analytics or related field 
• Excellent organizational skills with the ability to multitask and prioritize effectively.
• Attention to detail and a data-driven approach to problem-solving.
• Basic to intermediate understanding of E-commerce platforms and website maintenance.
• Deep experience working with Google Sheets or Excel is required.

Mosaic Cultural Values Alignment:

The ideal candidate will embody Mosaic’s cultural values, including:

• Better Together: We believe in contributing creatively and openly, helping others, and championing our people and customers.
• Owner’s Mindset: We work diligently, seek out problems, take a bias for action, and own our mistakes.
• Quality and Craftsmanship: We take pride in what we do and value quality in our work and products. 
• Process Orientation: We show our work, think ahead, and seek continuous improvement. 
• Moving Quickly: We are proactive people who take initiative and get things done in a timely manner.
• Doing the Right Thing: We act with integrity and own our actions.

How to Apply:

Interested candidates must submit their resumes in English (Resumes in other languages will not be considered).