Digital Customer Success Campaigns Manager

Digital Customer Success Campaigns Manager

London, United Kingdom | Posted on 29/04/2026

Soldo is here to change the way businesses spend, for thebetter. So every employee, department, and team is more productive andsuccessful at work. Soldo connects company cards with a powerful managementplatform so finance teams can distribute money instantly, while staying incontrol of who spends, how much, where, and on what.

With Soldo, budgeting,payments, reporting and reconciliation are simple and efficient.

We’re both a financial services and a software company andone of Europe’s fastest growing fintech companies. Operating in the UK, Italyand Ireland, we’re over 350 employees (from 26 nationalities) strong.

We’re a place where anyone can thrive. We’re all about doingthe right things for the right reasons, high standards, ambition, drive andfocus.

What’s in it for you

• Privatehealthcare for you and your family
  
• Flexibleworking options including working from home or our Marylebone office
  
• 60days’ work anywhere, even outside the UK if you want
  
• 25days off a year, plus public holidays as well as Christmas Eve and NewYears' Eve, 2 volunteering days and an extra day off on your birthday
  
• Genuinecareer development opportunities, including our mentoring scheme, your ownannual £500 learning budget
  
• EmployeeAssistance Programme and wellbeing portal
  

The role

We’re hiring aDigital Customer Success CampaignsManagerto join our digital customer engagement team. Reporting to theDirector of Digital Customer Engagement, this role will be responsible forstrategic planning and orchestration of data-driven customer lifecyclecampaigns, across our self-serve customer base.

Key responsibilities:

• StrategicCampaign Management
  
• Cross-FunctionalCollaboration with Marketing, Product, Sales, Support & FinancialServices
  

Must have:

• Aproactive, hands-on mindset with a strong focus on strategic valuecreation, sense of ownership and drive for continuous improvement.
  
• Apassion to deliver best‑in‑class customer engagement.
  
• Hands‑onexperience using customer success platforms (e.g. Planhat or similar).
  
• Hands‑onexperience using marketing automation and/or engagement platforms (e.g.Salesforce, Intercom, Zendesk or similar).
  
• Experiencedefining customer lifecycle campaigns and programmes, ideally in a SaaS ordigital business environment.
  
• Strongunderstanding of customer segmentation, targeting and personalisation.
  
• Abilityto manage and orchestrate multiple campaigns or initiatives, workingcross‑functionally across Marketing, Product, Data and Customer teams.
  
• Abilityto analyse campaign performance data and translate insights intoactionable improvements.
  
• Experiencedelivering measurable impact across customer lifecycle metrics (e.g.activation, retention, expansion).
  
• Apassion to deliver best‑in‑class customer experience and customerengagement.
  

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