Desktop Support Engineer

Qualifications Strong hands-on experience with desktop computers and computer hardware (installation, configuration, upgrades, and maintenance). Proven technical support and troubleshooting skills for end-user environments, including Windows and/or macOS operating systems. Experience with printer support, including setup, driver installation, connectivity, and routine maintenance.

Ability to diagnose and resolve hardware, software, and peripheral issues in a timely and customer-focused manner. Familiarity with basic networking concepts (TCP/IP, Wi-Fi, VPN) and remote support tools. Strong documentation, ticketing, and communication skills, with the ability to explain technical issues in clear, user-friendly language.

Ability to work independently in a remote environment, manage priorities, and meet service-level expectations. Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred. Previous experience in a help desk or desktop support role in a corporate or managed services environment is an asset.