Desktop Engineer

Overview Desktop Engineer role focusing on incident handling, project management, reporting, and end-user support within Desktop and Remote Access environments. Responsibilities Handle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLA Manage and complete assigned projects Provide status reports on managed system Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk. Must be willing to handle varying shifts – primarily night shift.

Provide support of Citrix remote access environment including off-hours maintenance Manage Active Directory settings as they apply to the systems managed by the department Support distribution of software using Altiris Support patching of workstations, desktops and virtual workstations. Support file and print services for end users Support building cameras and management systems in several US sites Support Appsense environment for workstations and Citrix Support Antivirus and DLP systems Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Montreal, Quebec, Canada | CA$70,000 - CA$80,000 per year #J-18808-Ljbffr