Desktop Engineer

Exp.:- 5+ yrs Location :- Remote Requirements • Proven experience as a helpdesk engineer or other customer support role for 5 or more years. • Good understanding of computer systems, mobile devices and other tech products • Ability to diagnose and resolve basic technical issues • Strong knowledge of operating systems and common software applications (Office Suite, email clients). • Familiarity with networking concepts and troubleshooting basic network issues. • Excellent problem-solving skills and the ability to work under pressure. • Strong communication and interpersonal skills. • Customer-oriented, cool-tempered and always being professional • Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are not mandatory but it’s advantage. • Previous experience in working with Architectural, Engineering or Construction firms is not mandatory but it’s advantage. • Previous experience working in an IT Managed Service Provider firm is not mandatory but it’s advantage. Performance Metrics. • Customer satisfaction ratings. • Resolution rate and time for incidents, including escalated issues. • Accuracy in documentation and contributions to the knowledge base.