Department Manager

Job Description

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• Manage ongoing daily operations, sales and high-volume stock management within the specialist department
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• Report to the Operations Manager and Complex Manager
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• Lead and develop a team of 20+ team members
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• Perform duty manager responsibilities, including opening and closing the store
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• Build team capability in Best Experience and Safety Culture & Compliance
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• Manage team engagement, performance management and recognition
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• Roster and strategically plan the team to deliver the service promise
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• Drive department sales through merchandising and monitoring key metrics
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• Action customer feedback to improve the end-to-end customer experience
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• Own department stock accuracy, adjustments, replenishment discipline and loss prevention processes
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• Monitor and measure customer service levels
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• Liaise with Merchandising, Store Leadership, Health and Safety teams and suppliers
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• Work a minimum of 1 in 3 weekends and some public holidays
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Requirements\n

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• Must be age 15 or over to apply
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• Previous experience leading teams in the retail industry or a large, high-volume customer-focused organisation
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• Experience with safety and wellbeing leadership
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• Experience with specialist products preferred
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• Strong leadership and influencing skills
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• Ability to lead and inspire a large team of 20+
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• Ability to develop teams through coaching, engagement, performance conversations and recognition
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• Ability to champion a safe and secure environment and ensure compliance with policies and procedures
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• Experience opening and closing a store and supporting smooth trade across weekdays and weekends
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• Understanding of KPIs and customer expectations
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• Ability to deliver effective rostering and strategic planning
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• Knowledge of merchandising, sales performance, stock accuracy, availability and loss prevention
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• Must be able to work a minimum of 1 in 3 weekends and some public holidays
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• Background checks may be required, including police, employment, medical and qualification checks
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Core Competencies\n

Demonstrates strong leadership and team development capabilities, with a focus on safety culture, compliance, and customer experience management. Proficient in sales performance, stock management, and effective rostering within a high-volume retail environment.

Highest-signal resume keywords\n

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• Team Leadership
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• Sales Performance Management
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• Safety Culture & Compliance
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• Merchandising Knowledge
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• Customer Experience Improvement
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ATS Optimization Keywords Hard Skills\n

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• Stock Management
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• Sales Metrics Monitoring
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• Rostering
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• Performance Management
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• Loss Prevention
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• Opening and Closing Procedures
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• KPI Understanding
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• Customer Feedback Actioning
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• Strategic Planning
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Soft Skills\n

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• Leadership
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• Influencing
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• Coaching
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• Engagement
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• Recognition
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Industry Keywords\n

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• Retail Industry
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• High-Volume Customer-Focused Organisation
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• Specialist Products
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• Health and Safety Compliance
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