Department Manager (Full-Time) - Oxford Street

JOB MISSION

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for Managers who can lead a high performing team, manage department operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door.

We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES

Drives Business Results Accountable for assisting the Store Manager and Assistant Store Manager with controllable costs in store and ensure compliance to store targets Execute the Independence Service Model Drives the analysis of performance through the business KPI’s Forward planning and creating action plans to minimise impact and maximise opportunities Ambassador for the Store and Brand Assists in leadingthe store team to deliver the best customer store experience in retail through: Visual execution and optimal use of both space and fixtures Fitting Rooms Service/Selling Shop floor replenishment Customer outfitting Develops and trains sales-oriented Retail Associates equipped with product knowledge. Identifies and resolves problem areas within the sales area. Team Management Supports the store management team to provide outstanding leadership generating high levels of motivation and commitment.

Provides coaching and development to ensure the store is constantly striving to develop its talent. Ensures performance and potential is monitored continuously to provide a knowledgeable and effective associate resource through PDPs. Proactively manage in store HR operations – recruitment and selection, employee relations, holidays, absence, performance management, onboarding Proactively manage Payroll operations Ensures full training for all employees.

Ensures Compliance Adheres to the Retail Game Plan operating procedures and daily and weekly routines Ensures shelf availability, data integrity, shrink control. Ensures compliance with statutory and policy led controls. Delivers proposed action or programs initiated to reduce shrinkage levels in store.

Monitors the effectiveness of such programs. Supports the training of store employees on loss prevention related areas.

REQUIREMENTS FOR SUCCESS

Outgoing determined self-starter Floor Management experience preferably at a flagship store Experience managing others. Demonstrated ability to lead, coach others and manage performance to standards. Excellent communication skills required verbal and written along with the ability to influence Allocates time effectively, handles multiple demands and competing priorities Working knowledge of P&L/business financials Excellent attention to detail Must demonstrate proficiency with PC for spreadsheets, word processing, and inventory software.

Flexible work schedule includes weekends and holidays. Fluent in English. Sport interest desirable

ADDITIONAL BENEFITS

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity.

While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.

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