Defect Manager

Defect Manager Join FinXL's growing Quality Assurance Practice and lead a major infrastructure transformation engagement for an Enterprise Banking and Finance organisation!

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we have been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors. Working with FinXL gives consultants access to high-impact client engagements, our dedicated training platform for continuous upskilling, and a collaborative professional services environment.

FinXL is seeking an experienced Defect Manager to join our Quality Assurance Practice consulting practice, in Sydney. In this engagement, you will become a key member of our team and be deployed with an Enterprise Banking and Finance organisation on a high-profile technology-driven infrastructure transformation programme.

Responsibility

• Own and manage the end-to-end defect management lifecycle across the programme.

• Establish and maintain defect governance processes, standards, and reporting frameworks.

• Facilitate defect triage meetings and drive timely prioritisation, assignment, and resolution of defects.

• Provide clear and concise defect reporting, dashboards, metrics, and executive-level status updates.

• Track, monitor, and communicate defect trends, ageing, root causes, risks, and impacts.

• Drive accountability for defect remediation activities and elevate critical risks where required.

• Work with stakeholders to identify opportunities for process improvement and reduction of recurring defects.

Key Skills & Experience

• Extensive experience managing defects across large and complex technology transformation programmes.

• Experience within infrastructure, network, data centre migration, cloud, platform, or technology uplift programmes.

• Strong experience with defect management and test management tools such as Jira, QMetry, or equivalent.

• Proven ability to define and implement defect governance frameworks, KPIs, SLAs, and reporting processes.

• Advanced reporting and data analysis skills using Jira dashboards, Excel, Power BI, or similar tools.

• Exceptional stakeholder management skills with the ability to build credibility and influence across all levels of the organisation.

• Experience working in both Agile and Waterfall delivery environments.

Why Join FinXL?

• Access to FinXL's training platform for continuous upskilling

• Drive defect governance on a major infrastructure transformation

• High-profile engagement with an Enterprise Banking organisation

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