Customer Support Specialist

Shift Timing: 8:00 PM - 5:00 AM (US) Number of Position: 40 Salary: ₹17000 - ₹25000 Company Description: Norlox Solutions Pvt. Ltd. provides website design, digital marketing, graphic design, and IT consulting services to clients across diverse industries. The company brings together a selective team of experts from various fields and regions, offering collaborative and high-quality solutions.

Team members benefit from a supportive environment that values dedicated work and shared resources. Joining Norlox Solutions offers opportunities for professional growth, exposure to multiple domains, and contributing to clients’ long-term success. Role Description: As a Customer Support Specialist at Norlox Solutions Pvt.

Ltd., you will be the primary point of contact for clients, handling inquiries, service requests, and issue resolution through phone, email, and chat. You will troubleshoot basic technical and service-related problems, document cases in the ticketing system, and coordinate with internal teams to ensure timely solutions. The role includes monitoring customer feedback, following up on open issues, and maintaining a high standard of customer satisfaction and professionalism.

You will also assist in creating FAQs or knowledge base updates, and provide clear feedback to relevant teams about recurring issues and customer needs. This is a full-time, on-site role based in Kolkata. Qualifications: Strong Customer Support and Customer Satisfaction skills, with a service-oriented mindset and the ability to manage inquiries and complaints professionally.

Excellent Interpersonal Skills, including clear communication, active listening, and the ability to build trust with diverse customers and colleagues. Basic Technical Support capabilities to understand and troubleshoot common product or service issues, and escalate complex problems appropriately. Solid Analytical Skills to interpret customer issues, identify patterns, and suggest process improvements or preventive measures.

Proficiency in spoken and written English; additional local language skills are an advantage. Comfort using CRM or ticketing tools, email, and standard office software. Ability to work on-site in Kolkata, manage time effectively, and handle multiple cases in a fast-paced environment.

Prior experience in customer service or support is preferred; a diploma or bachelor’s degree in any discipline is beneficial.