Customer Support Specialist (English & Russian)

Noventiq (Noventiq Holdings PLC) is a premier global provider of cutting-edge digital transformation and cybersecurity solutions, headquartered in London. We empower businesses to thrive in the digital age, connecting them with top-tier IT vendors and delivering our own innovative services and proprietary solutions.

Your Opportunity: Join a globally recognized organization, celebrated with multiple "Great Place to Work" awards. At Noventiq, your ideas matter. We foster an environment where innovation thrives, and collaboration is a cornerstone. Be a part of our journey to drive digital transformation worldwide.

We are looking for a Support Specialist to join the Noventiq team and support clients across the LATAM region in using the Noventiq Market platform.

Responsibilities:

• Providing support for clients on the use of the Noventiq Market personal account in Latin America (LATAM) through the request processing system (ticket system).
• Conducting training sessions, presentations and demonstrations of the platform's capabilities for customers in local languages.
• Participation in product development and improvement: understanding of the product strategy, key areas of development, participation in demonstrations of new releases and functional changes.
• Consulting and support related departments (Operations, Finance, etc.) on working with the Noventiq Market platform and interacting with clients.
• Translate and localize user content, interfaces, and documentation from English into Spanish and Portuguese.
• Collecting, analyzing, and transmitting feedback from customers and internal users to improve the quality of service and product development.

Requirements

• Fluent Spanish and Portuguese; good command of English; Russian for internal communications.
• Experience in customer support, technical support, or client-facing roles.
• Strong communication and presentation skills.
• Ability to explain technical information clearly to non-technical users.
• Experience working with ticketing systems and handling customer requests.
• Analytical mindset and ability to collect and structure customer feedback.
• Basic understanding of cloud services, SaaS platforms, or subscription-based products would be an advantage.
• Ability to work independently and collaborate with international, cross-functional teams.

Conditions:

• Remote work mode.
• Competitive salary.