Customer Support Representative

Do you enjoy delivering excellent customer service and achieving sales targets? Join Nordic Operation Center in Palma and become part of an ambitious B2B team working with one of the largest energy providers in the Nordics.

As a B2B Customer Service & Sales Representative, you will support business customers via phone and email while identifying upselling opportunities and building long-term customer relationships. Enjoy a full-time position, paid training, an attractive commission scheme, and relocation support to help you settle into life in Palma.

About the company

Our client is a Scandinavian business process outsourcing company specializing in sales, customer service, and customer experience solutions for businesses across the Nordic market. Headquartered in Palma de Mallorca, Spain, the company operates multiple offices in Spain and Sweden, helping leading Nordic brands grow through high-quality outbound sales and customer support services. They are also known for their international work environment, offering employees excellent development opportunities, competitive compensation, and a supportive company culture.

What will you do?

• Handle customer inquiries via phone and email
• Deliver professional customer service to business clients
• Identify customer needs and actively work with upselling opportunities
• Build strong customer relationships and create positive customer experiences
• Work towards clear service and sales targets

Candidate profile

• Comfortable working towards sales targets
• Excellent written and spoken Norwegian skills
• Good communication skills in English
• Positive, structured, and solution-oriented mindset
• Thrive in a fast-paced environment and are motivated by achieving results
• Previous experience in customer service or sales is an advantage but not required

Employer offers

• Free paid training
• Full-time position, Monday to Friday
• Working hours: 09:00–17:00
• Fixed hourly salary with an attractive commission scheme
• 20 days of paid annual leave
• Career development opportunities within customer service and sales
• Social and inclusive work environment
• Opportunity to live and work in Palma
• Assistance with Spanish documentation (NIE and social security) and housing support

About Palma

Enjoy the Mediterranean lifestyle in Palma, where you can combine a rewarding career with sunshine, beautiful beaches, vibrant city life, and an international community. Palma offers the perfect balance between work and leisure, making it an ideal destination for your next career move.