Customer Support Executive

About AiSensy

AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.

• 800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
• Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
• Businesses drive 25–80% of revenues using AiSensy
• Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The Opportunity

• Work with a dynamic, fast-growing team passionate about customer success
• Gain hands-on experience in building and optimizing support systems and processes
• Collaborate closely with founders and leaders, sharing insights and receiving direct feedback
• Be part of a mission-driven startup shaping the future of WhatsApp-led engagement

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Responsibilities

• Customer Interaction: Manage customer inquiries across phone, email, live chat, and social media
• Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns
• Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction
• Customer Records: Maintain detailed, accurate records of all interactions in CRM/support tools
• Product Knowledge: Develop deep expertise in AiSensy’s platform to deliver effective solutions
• Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLAs
• Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience
• Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows

Qualifications

• 1+ years of experience in customer support or a related role (B2B SaaS experience preferred)
• Strong communication skills with a customer-first mindset
• Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools
• Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.

Why Join Us?

• Be part of a supportive and innovative environment that values growth
• Opportunity to lead impactful projects and shape customer experiences in a scaling startup
• Directly contribute to the success of brands generating a large share of revenues via AiSensy
• Grow your career in a company where customer satisfaction is the top priority.