Customer Support (English)

Position: Customer Support
Language: English
Location: Lisbon, Portugal (On-site)
Schedule: Rotational shifts
Eligibility: EU Citizen or Valid Residency in Portugal

The role is for helping consumers and business users of the client's platform and to provide reactive support across multiple channels, with a focus on troubleshooting and resolving issues efficiently.

Responsibilities:
- Supporting customers with billing and invoicing matters
- Troubleshooting account access issues
- Guiding, supporting, and training customers on the use of the client's products
- Delivering high-quality service that exceeds client expectations and quality scoring measures
- Providing timely, useful responses to customers

Requirements:
- Exceptional verbal and written English communication skills (C1 minimum)
- Relevant previous experience as Technical Support or Customer Service
- Empathic and helpful
- Soft-skills for de-escalating situations when needed
- Able to handle sensitive information
- Fast learner capacity and team player
- Willing to work 40 Hours per week on a rotational shift pattern

Benefits:
- Paid training
- Competitive salary
- Private health and dental insurance