Customer Success Manager

Our Client is a fintech platform designed to automate and streamline the tipping process for hospitality businesses while ensuring full legal compliance.

They are seeking a Customer Success & Onboarding Specialist to join their team in Dublin. This role spans the full customer journey: support, onboarding, and long-term

retention. You will own our HubSpot instance from day one, with the expectation of

building a team around it.

Responsibilities

- Own HubSpot instance from day one

- Manage customer service and support

- Handle end-to-end onboarding

- Set up tronc and tipping policy

- Manage a growing portfolio of UK and Ireland accounts

- Establish feedback loop between customers and product

- Develop playbooks, docs, and workflows

Requirements

- 2-4 years in customer success, onboarding, or account management

- Hospitality or fintech background preferred

- 1-4 years of HubSpot experience

- Strong organizational skills

- Excellent writing skills

- Proactive problem-solving mentality

- Located in Dublin or London or willing to relocate

- Competitive salary and meaningful equity

- Hybrid working options

- Pension and gym membership

- Opportunity to contribute to company growth

- Ownership and autonomy in decision-making

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