Customer Success Manager - Enterprise

Customer Success Manager (CSM)

Fiix by Rockwell Automation has a big goal – to create a more sustainable world. Our mission is to make every maintenance team successful by enabling the adoption of a CMMS and we're off to a great start. Teams that are part of the world's most well known brands manage their maintenance activities and achieve greater results with Fiix by Rockwell Automation.

We're looking for big thinkers with small egos to join us on our journey to create a more sustainable world.

What You Do

• Manage a varied customer list (mid‑market, enterprise or strategic accounts) – emphasis on enterprise accounts.
• Execute on the customer success framework to make customers successful.
• Retain and grow seat and site opportunities in your assigned portfolio.
• Deliver a consistent and delightful customer journey.
• Improve repeatable, predictable outcomes and experiences for Fiix's customer base.
• Identify customer needs and collaborate with marketing, services, support and product teams.

The Essentials – You Will Have

• Bachelor's Degree or Equivalent Years of Relevant Work Experience.
• Legal authorization to work in Canada. We will not sponsor individuals for employment visa, now or in the future.

The Preferred – You Might Also Have

• 5+ years of experience in a customer success/account management role, managing and closing B2B expansion/cross‑sell/up‑sell cycles preferably in a SaaS software or technology environment.
• Experience retaining and expanding revenue with existing customers in a SaaS environment or technology solutions.
• Experience in customer‑facing roles in a SaaS environment.
• Understanding of the platform/product features and how it relates to client objectives and business operations.
• Ability to augment/customize the Customer Lifecycle with value add programs and processes tailored to customer needs.
• Experience working with cross‑functional teams, such as sales and professional services.
• Proficiency in additional languages (French, Spanish, Portuguese).
• Familiarity with the Maintenance and Reliability industry.

What We Offer

• Health Insurance including Medical and Dental
• Health Care Spending Account (HCSA – dependent on the plan chosen)
• Employee Assistance Program (EAP)
• Retirement plans
• Paid Time off
• Volunteering Time off
• Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
• Employer Paid DC Pension
• Maternity and Parental Leave Top‑Up
• Fitness Reimbursement Program
• Flexible Work Schedule

Compensation

Base Salary: $81,600.00 – $122,400.00 CAD per year with an annual target bonus of 20% of base salary. Actual pay will be based on factors such as skills, knowledge, education, and experience.

Additional Information

We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618‑4899.

As Rockwell Automation is a global company, candidates must be bilingual or able to communicate in English (spoken and written).

This posting is for an existing vacancy within our organization.

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