Customer Success Manager

We're Hiring: Customer Success Manager (KPI-Driven Role) Location: Bangalore Hyderabad Mumbai Experience: 4-8 Years Accounts: 1 Large Enterprise + 2 Small/Mid Customers Are you a strategic account manager who thrives on growth, expansion, and measurable impact. We're looking for a Customer Success Manager who can drive revenue growth, product adoption, and long-term customer value across enterprise and mid-market accounts. Role Objective Drive account growth, product adoption, and revenue expansion through structured account mining and farming strategies.

Ensure seamless implementation and scaling of Berri Suites within assigned customers. Key Performance Indicators (KPIs) 1️ Revenue Growth & Account Expansion (30%) Achieve defined QoQ revenue growth Identify & close expansion opportunities each quarter Increase wallet share within enterprise accounts 2️ Product Adoption & Usage (25%) Drive 80%+ product utilization Increase active users across Berri Suites Expand usage into new BUs and hiring processes 3️ Stakeholder Engagement & Process Expansion (20%) Conduct Monthly & Quarterly Business Reviews (MBRs/QBRs) Engage Business Heads, Recruiters & Decision Makers Add new hiring workflows within enterprise accounts 4️ Implementation & Onboarding Excellence (15%) Ensure seamless product implementation Reduce onboarding TAT Drive ATS integrations Maintain high post-implementation satisfaction 5️ Retention & Renewal (10%) Maintain 95%+ renewal rate Proactively manage renewals Reduce churn through early risk intervention Core Responsibilities Manage 1 large enterprise + 2 smaller accounts Drive structured account mining & farming strategy Scale adoption of Berri Connect & Berri Mastermind Identify and onboard new hiring processes Engage and influence multiple stakeholders Track usage, identify gaps & recommend improvements Required Skills & Experience Strong Customer Success / Account Management background Enterprise stakeholder management experience Proven upselling & cross-selling expertise Strong analytical and reporting skills Sourcing & Recruitment experience ATS implementation exposure Product implementation experience Experience in HR Tech / SaaS domain