Customer Success Executive

Customer Success Associate

About the Role

We are looking for a Client Success Associate who can help us manage and coordinate client operations after onboarding. This role is ideal for someone who enjoys communication, coordination, problem-solving, and working closely with teams and clients.

At Magsum Solutions, we work on business consulting, operational restructuring, process improvement, and strategic growth projects. The Client Success Associate will play an important role in ensuring our client engagements are well-organized, professionally managed, and smoothly executed.

This is not just a support role; we are looking for someone who can take ownership, maintain strong client relationships, and help drive operational efficiency internally.

Key Responsibilities

Client Coordination

• Act as a point of contact for clients after onboarding
• Coordinate meetings, follow-ups, and discussions
• Maintain professional communication with clients
• Ensure clients receive timely updates and responses

Project Coordination

• Track ongoing projects and timelines
• Coordinate internally with analysts and leadership teams
• Follow up on pending tasks and deliverables
• Help ensure projects move smoothly without delays

Documentation & Reporting

• Prepare Minutes of Meeting (MOM)
• Maintain project trackers and status updates
• Organize client files and documentation
• Support reporting and operational reviews

Operational Support

• Work closely with Business Analysts and leadership
• Assist in SOP and process coordination
• Help maintain structured workflows and reporting systems
• Support implementation tracking and internal coordination

What We’re Looking For

• Good communication and interpersonal skills
• Strong follow-up and coordination ability
• Organized and detail-oriented approach
• Basic understanding of business operations
• Comfortable using Excel, Google Sheets, and PowerPoint
• Ability to handle multiple tasks and deadlines

Preferred Background

• 1–3 years experience in:
• Client servicing
• Operations coordination
• Customer success
• Project coordination
• Consulting support

Freshers with strong communication skills and a willingness to learn are also welcome to apply.

What Makes This Role Interesting

• Opportunity to work directly with founders and leadership
• Exposure to business consulting and operational strategy projects
• Involvement in real business transformation assignments
• Fast learning environment with high ownership
• Opportunity to grow into operations and client management roles