Customer Service/Product Specialist - Automotive

Job Description

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Company Description\n

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Toperformance is Australia's trusted partner for KONI, supplying premium suspension solutions to a nationwide network of customers, resellers and leading OEM and commercial vehicle manufacturers.

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As part of the Bapcor Group, you'll join a business known for its technical expertise, premium products and commitment to delivering exceptional customer service.

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What's in it for you?

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• Monday to Friday role - enjoy your weekends
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•  Work with premium automotive brands including KONI
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•  Join a close-knit team where your contribution is valued
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•  Develop specialist product and technical knowledge
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•  Staff discounts across the Bapcor network
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•  Career opportunities within Australia's leading automotive aftermarket group
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Passionate about the automotive industry and enjoy helping customers find the right solution?

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We're looking for a Customer Service & Product Specialist to join our Springvale team.

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This is a varied role where you'll combine customer service, product support and order management while working with industry-leading suspension and performance products.

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Whether you're coming from an automotive, parts interpreting, internal sales or customer service background, this is an opportunity to develop specialist product knowledge and build a long-term career within the automotive aftermarket industry.

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Job Description\n

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About the Role

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You will:

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• Respond to customer enquiries via phone and email
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• Provide product recommendations and technical advice
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• Process customer orders accurately and efficiently
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• Build strong relationships with customers and suppliers
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• Assist with warranty enquiries and claims
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• Support inventory and stock management activities
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• Assist with warehouse operations when required
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• Work closely with the team to deliver exceptional customer service
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Qualifications\n

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About You

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To be successful in this role, you will have:

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• Previous customer service, internal sales or parts-related experience
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• A genuine interest in automotive products, vehicles or performance parts
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• Strong communication skills and confidence speaking with customers
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• Excellent attention to detail and organisational skills
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• The ability to learn technical product information quickly
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• A positive, team-focused approach
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• Sound computer skills
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Highly Regarded

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• Parts interpreting experience
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• Suspension, truck, heavy vehicle or aftermarket product knowledge
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• Warranty administration experience
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• Warehouse or inventory experience
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Additional Information\n

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Why Join Us?

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• Be part of Australia's leading automotive aftermarket group
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• Work with premium brands including KONI
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• Join a supportive team of four where your contribution is valued
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• Diverse role with opportunities to learn and develop technical product expertise
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• Stable, growing business with long-term career opportunities
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If you're a customer-focused professional with an interest in the automotive industry and enjoy working in a varied, hands-on environment, we'd love to hear from you.

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