Customer Service/Administration

Twelvebottles is a major player in the importing and wholesale distribution of high-quality wines on the Australian east coast, representing an exciting portfolio of some of the most historic, iconic and up-and-coming labels from Australia, New Zealand, France and Italy.

ABOUT THE ROLE

Office based position. Office and warehouse located in the northern suburbs. As a key Customer Service representative you will be an integral point of contact for sales reps, on premise, retail, online and private customers. You will be the first point of call for all customer and stock queries in the organisation.

CORE RESPONSIBILITIES:

• Managing the Customer Services IN box, including responding to customer queries and requests
• Processing orders and assisting logistics staff with monitoring delivery confirmations
• General administration duties including daily reception
• Supporting Sales Executives with scope of work
• Supporting Senior Management within the business unit as required
• Assist Warehouse Staff with stock control
• Sales and debtor reporting

OTHER KEY RESPONSIBILITIES:

• Assisting with managing and ordering supplies for all regions (VIC, NSW and QLD).
• Assisting with coordinating annual events including trade shows, yearly public warehouse sales
• Assist Accounts Receivable
• Banking and receipt allocation
• Assist with processing online orders
• Assist with maintaining accurateproduct details on B2C website
• Other Administrative duties as required

WHAT WE’RE LOOKING FOR (SKILLS & EXPERIENCE)

• Strong communications skills and the ability to build effective working relationships across all levels of the organisation – a team player
• An aptitude for problem-solving
• The ability to work in a fast-paced environment, with a ‘can-do’ attitude
• Proficiency in Microsoft Excel
• Ideally, experience working with inventory and accounting systems (Fishbowl/Reckon)
• Previous customer service experience preferred
• Experience with Shopify e-commerce platform an advantage

JOB BENEFITS

• A friendly, positive and respectful workplace
• An annual wine allowance
• Parking available
• Great supportive team culture

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