Customer Service / Telephone Reception

Job Description

Company Overview\n

Our client is an international manufacturer specializing in e-bike drive systems and complete e-drive solutions.

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Its product portfolio includes:

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• Motors
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• Displays
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• Batteries
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• Controllers
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• Sensors
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• Gear hubs
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The company operates an international production and service network with local teams across Europe.

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The German office specializes in after-sales support for e-bike motors and accessories, serving as a local contact point for customers, partners, and service-related enquiries.

Job Summary\n

We are looking for a Customer Service / Telephone Reception Specialist to manage incoming calls and provide first-line customer support.

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The successful candidate will be the first point of contact, handling enquiries, documenting requests, and coordinating with the relevant specialist teams.

Key Responsibilities\n

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• Answer and coordinate incoming calls from customers, partners, logistics providers, public authorities, and other parties.
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• Handle first-line customer and after-sales enquiries by phone and email.
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• Clarify customer concerns and forward them to the appropriate departments.
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• Document customer enquiries and follow up by email when required.
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• Provide professional and friendly customer service.
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• Support the team during trade fairs and company events.
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• Assist with general office and administrative tasks when required.
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Requirements\n

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• German at native/C2 level – mandatory.
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• Good spoken and written English.
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• Excellent communication skills and confidence in handling telephone calls.
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• Customer-oriented, friendly, and professional manner.
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• Structured, independent, and reliable working style.
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• Experience in customer service, telephone reception, or after-sales service is an advantage.
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What We Offer\n

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• EUR 3,000–3,500 gross/month, depending on qualifications and experience.
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• 30 days of annual leave.
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• International working environment.
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• Modern working conditions and collaborative teams.
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• Career development opportunities in customer service and operations.
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