Customer Service Team Lead

About the Role:

An established Global Leader is looking for an experienced Customer Service Team Leader to lead, develop and elevate a high-performing customer service team. This is a genuine people leadership role,ideal for someone who gets energy from coaching people, building accountability and creating a team culture where people perform at their best. The Role You'll take ownership of the day-to-day performance and capability of the team, balancing people leadership with operational delivery.

Key Responsibilities:

• Lead, coach and develop a team of Customer Service Officers.
• Set clear expectations around performance, accountability and service.
• Run regular 1:1s, coaching sessions and team meetings.
• Identify development opportunities and build team capability.
• Manage workloads, priorities and resource planning to keep the team running smoothly.
• Support recruitment, onboarding and training of new team members.
• Take ownership of complex customer escalations and operational issues.
• Monitor KPIs, service levels and team performance.
• Identify process improvements and drive positive change across the function.
• Work closely with Sales, Supply Chain, Logistics, Finance and Operations.

Skills & Experience:

• Previous experience leading a Customer Service or Order Management team.
• Strong coaching, performance management & people development.
• Experience in a B2B, manufacturing, distribution, logistics or supply chain environment.
• Strong communication and stakeholder management skills.
• A hands-on, solutions-focused approach.
• A genuine interest in improving processes, performance and customer experience.
• ERP/CRM experience inJD Edwards, Salesforce or similar highly regarded.

About the Company:

A leading Global Organisation with a strong presence across Australia and international markets, supporting customers across a diverse range of industries. The business is well established, customer-focused and continues to experience strong growth, underpinned by a high-performing and collaborative culture. With a strong reputation in its market and an international footprint, this is an exciting opportunity to join a growing and established organisation.

#J-18808-Ljbffr