Customer Service Strategy Analyst

Enhance customer service delivery as a Service Delivery Analyst. Focus on optimizing service channels and providing actionable business analysis to drive continuous improvement initiatives. This role reports to the Manager, Business & Support Services, ensuring alignment with corporate strategies and performance metrics.

Responsibilities include analyzing data to recommend data-driven solutions that improve reporting and organizational outcomes. You'll support change management initiatives and work on projects that impact citizen-facing services while collaborating with various departments. Key Responsibilities: • Provide data analysis for service improvement • Support execution of customer service strategies • Ensure alignment with corporate strategic plans • Lead continuous improvement initiatives • Evaluate workflows for efficiency and performance Requirements: • University degree in business or related field • 3–5 years in municipal service performance strategies • Strong analytical and problem-solving skills • Experience with service delivery tools and processes • Excellent communication and stakeholder engagement abilities Drive impactful change through data analysis, performance measurement, and enhancing service delivery models for better citizen outcomes. #J-18808-Ljbffr