Customer Service Specialist with Swiss

Position: Customer Service Specialist (Swiss language) Project: DeLonghi (known for high-quality coffee machines) Contract Type: Full-time employment contract (Polish: umowa o pracę) Work Location: On-site (Katowice, ul. Zabrska 19)

Responsibilities: • Customer service (pre/after sales) for incoming calls • Handling inquiries via contact form, email, chat, and Facebook • Processing warranty claims • Resolving minor technical issues • Product comparisons, special offers, and product advice • Working with documentation and data management • Ensuring high-quality customer service and a positive brand image

Requirements: • Fluent Swiss (written and spoken, at least C1 level) • English skills at B2 level for communication within the team and during training • Excellent computer skills and proficiency in MS Office • Strong communication and organizational skills • Friendly and professional demeanor towards customers Advantageous: • Experience in customer service (pre/after sales, e-commerce, technical support)

What we offer: • Fully paid training program in English – 2 weeks of theoretical training, 2 weeks of practical training • Salary: PLN 10 000 gross • Full-time employment contract (Initial contract – 3 months, with extension after the probationary period depending on business needs and employee  performance) • Shift work: 5 days a week, Monday – Friday, 8.5 hours daily including a 1-hour break (2 x 30 min.) • Working hours: Monday – Friday 8:00–18:00 • Private health insurance (Luxmed) • Group insurance, sports, and leisure program • Benefit from our investment in your development through coaching and mentoring to enhance your skills and potential • Training and development programs • Language courses • A highly dynamic and international work environment with numerous career opportunities • Social activities, events, and celebrations • Multinational environmen