Customer Service Specialist with German

As a Customer Service Specialist, you will play a key role in the end-to-end order management process while also acting as a strategic partner to Sales, Production, Logistics, and external customers.
Your responsibilities will include both operational excellence and proactive collaboration to drive efficiency, customer satisfaction, and continuous improvement.

• Manage customer orders in SAP and the e-commerce portal: validation, entry, tracking, and fulfillment
• Ensure alignment of order details with commercial offers and SAP data (payment terms, pricing, Incoterms, delivery terms)
• Coordinate order planning with Production and monitor delivery timelines
• Advise on transport mode (FCL, LCL, FTL, LTL, Air) and calculate loading capacities
• Oversee preparation of transport and export documentation, including customs and dangerous goods (ADR/IMDG)
• Organize shipments and returns in coordination with warehouses and carriers
• Invoice goods and additional services; allocate and verify freight invoices
• Maintain close and professional contact with customers, keeping them informed on order status, deliveries, returns, and claim handling
• Support commercial teams by ensuring accurate pricing, master data updates, and responding to technical or offer-related inquiries
• OTIF tracking, and other performance-related analyses
• Collaborate with Purchasing and Supply Chain to forecast demand and ensure availability of custom or non-standard products
• Participate in internal projects and suggest process improvements to enhance service and efficiency
• Contribute to testing and implementing SAP improvements
• Ensure proper archiving of documentation and compliance with internal procedures

• Knowledge of SAP (SD module)
• Good communication and problem-solving skills
• Fluency in English, Polish and German
• Proactive, structured, and customer-focused mindset
• Ability to manage priorities, work independently, and collaborate across departments
• Familiarity with international trade terms, export procedures, and transport documentation

• Chance to shape the future - develop your skills in an international environment and help us create modern processes that support global business
• Growth opportunities - collaborate with experts and take part in knowledge sharing, exciting projects, and training programs available to our employees
• Hybrid work model - 3 days in the office and 2 days remote per week
• Stable employment - long-term cooperation based on an employment contract
• Comprehensive benefits package - including private medical care, life insurance, sports card, holiday subsidies, a veterinary package for your pet, and much more
• Comfortable workspace and a collaborative culture - our office is well-connected and designed to support teamwork in a friendly, partnership-driven atmosphere