Customer Service Specialist

Company Description Rooster-Tale is a professional event management company that designs and delivers uniquely tailored events that reflect each client’s style, brand, and objectives. The team combines visionary concepts with practical execution across conceptualization, operations, décor and entertainment, food and beverages, sales, and marketing. Rooster-Tale focuses on understanding client needs, saving their time, and managing events within budget while maintaining high quality standards.

The company offers end-to-end event services as well as support for specific event components, using innovative ideas and an out-of-the-box approach. Its diverse team of experienced and dynamic professionals works to create memorable, well-organized events that leave a lasting impression.

Role Description The Customer Service Specialist is a full-time, on-site role based in Mumbai. This role is responsible for responding to client inquiries, handling phone and in-person communications, and providing clear information about Rooster-Tale’s event services and processes. The specialist will manage service requests, resolve issues, and follow up to ensure client satisfaction throughout the event planning and execution lifecycle.

Day-to-day activities include coordinating with internal event teams, updating client records, documenting feedback, and ensuring a smooth customer experience from initial contact to post-event support. The role also involves maintaining professional communication standards, contributing to continuous improvement in service quality, and supporting sales and operations with customer-related information.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve concerns, and manage client relationships effectively.
• Candidates should possess skills in Customer Satisfaction and Customer Experience to ensure positive interactions and long-term client loyalty.
• Candidates should possess professional Phone Etiquette and clear communication skills for managing calls and client follow-ups.
• Previous experience in event management, hospitality, or service-driven environments is beneficial.
• Strong interpersonal skills, patience, and the ability to stay calm under pressure in fast-paced event settings are preferred.
• Ability to work on-site in Mumbai, collaborate with cross-functional teams, and manage multiple client requests simultaneously.
• Basic computer literacy and familiarity with CRM or customer support tools are an advantage.