Customer Service Specialist

Position Overview

Our client is looking for a Customer Service Specialist to join their centre in Mosborough, a new position within their automotive centres nationwide. The role is a front‑of‑house position that provides trusted advice and exceptional service to valued customers.

Location & Compensation

Location: Mosborough

Pay / Salary: Basic £30,000 + bonus £500 per month (OTE £36,000)

Job Type & Schedule

Job type: Permanent / Full time

Shift and schedule: Monday to Friday 08:30 – 17:30 (single day off in the week); Saturdays 08:30 – 16:00

Benefits

• Bonus scheme up to £6,000 per year
• Full training provided
• 32 days holiday including Bank Holidays
• Extensive ongoing training programme
• Career development: training and company growth to boost career progression
• Staff discounts on servicing, tyres, and MOTs
• Life Insurance
• Pension scheme
• Employee Assistant Programme
• Long service recognition, enhanced maternity and paternity leave
• Retail vouchers, eye care vouchers, buy/sell holidays, fly‑ab, cycle to work scheme, company events

Responsibilities

• Own the complete in‑centre customer journey from arrival to departure and future bookings
• Deliver outstanding, consistent, and memorable service that builds advocacy and loyalty
• Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed
• Maintain impeccable front‑of‑house presentation, merchandising, and brand standards at all times
• Act as the single point of contact for the customer during their visit, ensuring seamless hand‑offs to the workshop team

Qualifications

• Proven experience in a customer‑facing sales, advisory, or service role (e.g., retail, automotive, hospitality, or professional services)
• Demonstrable track record of building rapport, handling objections, and closing sales ethically
• Strong verbal and written communication skills with the ability to explain technical information clearly and honestly (training provided)
• Customer‑first mindset with genuine passion for delivering outstanding experiences
• High integrity and commitment to ethical selling – comfortable saying “no” when it is the right thing for the customer
• Ability to learn and retain detailed product knowledge across tyres, MOT, servicing and related areas (full training provided)
• Resilient, adaptable, and calm under pressure in a fast‑paced retail environment
• Collaborative team player who supports colleagues and shares knowledge
• No driving licence required

Apply

If you would like to know more or be considered for this role, please apply.

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