Customer Service Specialist Apprentice

Introduction

Caxton Surgery is currently recruiting a Customer Service Specialist Apprentice. The surgery is keen to invest in future employees from an early stage. The role will enable the applicant to become a well‑trained member of the team. The successful applicant will gain valuable experience working within an NHS setting.

About the Employer

The Caxton Surgery is one of the leading GP practices in Oswestry and it is located at Oswald Road, Oswestry, Shropshire, SY11 1RD.

What You'll Do

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the surgery
• Maintain and monitor the practice appointment system
• Process personal, telephone, and e‑requests for appointments
• Contact patients to book follow‑up care/appointments (including appointments for family planning and minor surgery) and pass on messages from other members of the practice
• Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
• Signpost patients to the correct service
• Initiate contact with and respond to requests from patients, team members and external agencies
• Clinically code data on EMIS
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients’ healthcare records as necessary
• Manage all queries as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general tasks as requested
• Complete opening and closing procedures

Training Outcome

It is hoped that the successful applicant will continue to work on a full‑time basis with Caxton Surgery following completion of the apprenticeship (this will be dependent upon performance throughout the duration of the apprenticeship programme). If it transpires that continued employment with Caxton Surgery is not the preferred option, the training, experience and qualifications gained throughout the apprenticeship will stand the apprentice in very good stead to gain future employment.

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Team working
• Patience
• Confidentiality
• Customer service experience

Qualifications

• Desired: GCSE English 4
• Desired: GCSE Maths 4

Course Information

• Course: Customer service specialist (level 3)
• Level: 3
• Route: Sales, marketing and procurement
• Apprenticeship Level: Advanced

Working Arrangements

• Working Week: 32 hours a week shift pattern. Exact working days and hours TBC.
• Expected Duration: 1 Year
• Training Provider: SBC TRAINING LIMITED

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