Customer Service Shift Lead at Recreation Centre

Shape customer experiences as a Shift Lead in the Customer Service Desk at the Recreation Centre, focusing on leadership and top-tier service. This role offers flexible hours while promoting excellence.

As the Customer Experience Shift Lead, you will be at the forefront, engaging with members and supporting team members in a high-impact leadership role. Your tasks will include guiding daily operations, handling customer inquiries, and ensuring safety protocols are followed at the facility.

Key Responsibilities: • Interact with members, providing top-notch customer service • Register memberships and process all payments accurately • Lead facility operations, enforcing rules and safety measures • Conduct regular checks for safety and cleanliness • Coach and support staff to ensure effective service

Requirements: • High School diploma, additional coursework preferred • 6-12 months related experience in customer service • Strong communication skills, both verbal and written • Passion for mentoring staff and managing difficult conversations • Ability to use ActiveNet software for operational management

Drive excellence in customer service and team leadership at the Recreation Centre. #J-18808-Ljbffr