Customer Service & Sales Support

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.

We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.

With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

ABOUT THE ROLE

• Myrtleford – Victoria
• Full-time permanent opportunity + attractive hourly rate + super + working with an awesome team
• Free uniform and safety boots reimbursement provided up to $120.00
• Be part of a 145 year old organisation that puts its people first and has their best interests at heart

Mitre 10 Myrtleford is looking for a Customer Service & Sales Support Team Member to join our branch team.

This is the role that keeps the branch running. You'll be processing orders, entering invoices and stock information accurately, confirming details with customers by email and phone, and helping tradies and DIY customers at the counter. There's no cold calling and no sales targets — the customers come to us, and your job is to look after them properly and keep the paperwork spot on.

You'll report to the Branch Manager and work alongside a small, experienced team who'll back you while you learn the products.

RESPONSIBILITIES WILL INCLUDE

• Entering and processing customer orders, invoices and stock information accurately
• Confirming order details, delivery dates and changes with customers by email and phone
• Serving trade and retail customers at the counter with product enquiries and advice
• Checking invoices for accuracy and sorting out any discrepancies
• Keeping an eye on stock levels so we've got what our customers need on hand
• Preparing straightforward quotes and orders, with support from the team
• Supporting our Account Managers and the wider branch team with admin and customer follow-up
• Reporting hazards, near misses and incidents promptly through Donesafe
• Living our 'Our Circle of Care' principles — See, Say, Listen, Stop — and looking out for the safety of yourself, your team, our customers and the community

QUALIFICATIONS AND SKILLS

• Understanding of the building process and/or knowledge of building materials and timber (preferred)
• Previous experience in an administration, sales or customer service role (preferred)
• Strong background in delivering exceptional customer service to both trade and retail customers
• Clear and effective communication skills, both verbal and written
• Meticulous attention to detail and a high degree of accuracy
• Outstanding problem-solving ability and the initiative to find solutions
• Proficiency with IT systems, or a quick learner in adapting to new technology
• Enthusiastic and ambitious, with a strong desire to learn and build a long-term career with us
• A team player who is energetic, self-driven and committed to working safely every day

RECRUITMENT AGENCIES

We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.

PERKS

• Take a day off on your Birthday & still get paid for it (subject to eligibility).
• Free Employee Assistance Program (EAP) for you and your family members.
• Uniform provided so you can look the part when customer facing.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Team member discounts may be available (T&C may apply).
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• Work with a great bunch of friendly people who want to see you succeed.

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, this may include aPre-employment Medical Assessment&National Police&Right to Work checks.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.

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