Customer Service Representative

Job Description

Counter Sales Representative

Full‑time | Parental Leave Cover (12 months)

Melbourne Airport location

Monday to Friday (Day)

We’re looking for a customer‑focused and motivated Counter Sales Representative to join our branch team in Melbourne Airport. This is a frontline, varied role ideal for someone who takes pride in delivering outstanding service and is eager to build their knowledge across security technologies and solutions.

The Trade Counter is a proven launch pad, offering hands‑on exposure across the full sales operation and a strong pathway into sales, operations, technical and leadership roles.

Why This Role Matters

As the first point of contact for the Trade Counter, you play a crucial role in shaping the customer experience with Wesco Anixter. You’ll support daily branch operations, help customers with product and order enquiries and collaborate with sales, operations, and supply chain teams to ensure a seamless customer journey.

What You’ll Do

• Serve customers at the trade counter, via phone, and email
• Processing sales orders (via counter, phone and email)
• Respond to product, pricing, order, and account enquiries
• Prepare accurate quotes aligned to customer needs
• Understand customer requirements and recommend security products and solutions
• Develop and maintain product knowledge across our range, including access control, alarms, CCTV and monitoring
• Coordinating with operations, purchasing, and accounts teams
• Manage returns, backorders, and stock availability requests
• Support showroom presentation and branch processes as needed

What You Bring

• A proactive, go‑getting mindset with a genuine desire to learn, build product knowledge and continuously develop
• Experience in trade sales or customer service, ideally in a distribution environment
• Proficiency with Microsoft Office and familiarity with ERP systems
• Excellent verbal and written communication skills
• Strong customer relationship skills
• Strong attention to detail and good time‑management skills
• Ability to learn quickly and work in a dynamic team environment
• Experience with electronic security, technology distribution or technical product is highly regarded

What We Offer

• Career stability and growth within a leading global distributor
• Supportive team environment with regular onsite initiatives
• Opportunities to embed yourself in an exciting, fast‑evolving industry
• Employee Assistance and Referral Programs
• A point for succession within the organisation, providing pathways into sales, operations, technical roles, and future lead opportunities
• Employee programs, learning pathways, and real progression opportunities

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

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