Customer Service Representative
Wasteflex Pty Ltd
Job Description
WSG is one of Australia’s largest integrated providers of managed services, collections, specialised services and post-collections services to the SME resource recovery market.
We connect our customers with tailored solutions they can rely on. Taking the challenge of making every day more sustainable.
Join a team that’s helping create a better future
At Wasteflex, we pride ourselves on delivering exceptional customer experiences while providing innovative waste management solutions to businesses across Australia. We're looking for a motivated and customer-focused Customer Service Specialist to join our growing team and become the first point of contact for our valued customers.
About the Role
Reporting to the Head of Customer Experience, you'll play a critical role in delivering outstanding service to our customers via phone and email. You'll work closely with internal teams and external stakeholders to ensure customer enquiries, service requests and operational needs are handled efficiently and professionally.
Key Responsibilities
- Manage inbound and outbound customer calls through the 3CX phone system.
- Respond to and manage customer enquiries through the CRM platform.
- Provide accurate and timely information relating to service delivery.
- Coordinate bookings, new service requests, maintenance requests and customer enquiries.
- Review customer invoicing and assist with end-of-month invoice checking requirements.
- Build strong working relationships with Service Representatives and operational teams.
- Resolve customer complaints promptly, providing effective solutions and follow-up.
About You
We're looking for someone who:
- Has previous customer service experience.
- Possesses excellent verbal and written communication skills.
- Demonstrates strong problem-solving and conflict-resolution abilities.
- Can manage multiple tasks and priorities in a fast-paced environment.
- Has experience with CRM systems (Wastedge experience highly regarded).
Working With Us
As part of the Wasteflex customer service team, you'll collaborate with Operations, Sales, Billing and Accounts teams to ensure our customers receive a seamless experience. You'll also work closely with customers, commercial and industrial clients, major accounts and waste contractor partners.
Position: Customer Service Specialist
Employment Type: Full-Time
Hours: Monday to Friday, alternating weekly: 8:00am – 4:00pm and 9:00am – 5:00pm
Why Join Wasteflex?
- Supportive and collaborative team environment.
- Opportunity to develop your customer service and industry knowledge.
- Diverse role with exposure to operations, sales and account management teams.
- Be part of a business committed to delivering sustainable waste solutions.