Customer Field Technician I Townsville

Job Description

We're looking for people based in Townsville who enjoy practical, hands-on work and are open to trying something new. You might come from a trade, technical background, or any role where you work with your hands. People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing, and similar industries have all thrived in this position.

Safety is at the core of everything we do, and we're looking for people who value working safely, following procedures, and looking out for their teammates and customers.

If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need.

Join us in shaping Australia's digital future. In this hands-on, customer-focused role, you'll be helping connect homes and communities, making a real difference every day.

A bit about your role

As a Customer Field Technician in Ingham, you'll work independently to complete a variety of tasks across different nbn technologies. Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses.

Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and ensuring customers feel supported and informed throughout the process.

Working hours are between 7am and 7pm, with flexibility based on business needs. You'll receive full training, all required tools, and ongoing support so you feel confident and set up for success.

Safety is a fundamental part of this role-whether you're handling equipment, working in customers' premises, or completing technical tasks, you'll be expected to consistently apply safe work practices and follow nbn's safety procedures.

About the Employer

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It's not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.

• We have a Reconciliation Action Plan


• Accessibility & Inclusion Plan


• Offer 18 weeks of paid parental leave


• Are a Pride in Diversity Platinum Employer


• Have active employee-led diversity pillars


• And why we're recognised as a WORK180 Endorsed Employer for Women


• And their Employer of Choice for 2025

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered.

For other matters, please visit our page on our website.

About the Candidate

Previous experience in telecommunications isn't needed - we'll teach you everything you need to know. What matters most is that you enjoy hands-on work, like solving problems, and feel comfortable speaking with customers.

You might come from a trade, a hands-on technical job, or a customer-focused role. Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality, or manufacturing is highly valued.

You'll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A strong commitment to safety, clear communication skills, and a current, clean Driver's Licence are essential.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.

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