Customer Service Representative

Do people tell you that you never stop talking?

...and somehow you still get all your work done?

If you're the person who can make someone's day with a phone call, remembers everyone's name after meeting them once, and genuinely enjoys helping people...

Keep reading.

At Trimech, customer service isn't just something we do—it's at the heart of everything we do.

We're a leading air conditioning, refrigeration, electrical & Solar business, with our Head Office and operational hub based in Young, supporting six branches across Young, Goulburn, the Southern Highlands, Parkes, Orange and Airlie Beach.

Every day our team helps homeowners, businesses and industry with reliable solutions, and we're proud to have built our reputation on friendly people, quality workmanship and exceptional customer service. When someone contacts Trimech, we want every interaction to be professional, helpful and easy—and that's where you come in.

We're looking for the next friendly face (and voice) of Trimech.

This isn't your average customer service job where you sit reading from a script.

You'll be chatting with customers, solving problems, booking jobs, preparing quotes and supporting our teams across six branches to ensure every customer receives the outstanding service Trimech is known for.

Our goal is simple: every person who contacts us hangs up thinking...

\"Wow, that was easy!\"

Here's the thing...

We can teach you our systems.

We can teach you our products.

We can even teach you how air conditioners work.

What we can't teach is a genuine passion for helping people.

We believe technical skills can be learned, but the ability to build rapport, solve problems and leave customers with a positive experience comes naturally.

We're looking for someone who is naturally:

• A brilliant communicator
• Positive and upbeat
• Someone who genuinely loves helping people

If people describe you as \"bubbly\", \"organised\", \"the life of the office\" or \"the one who gets things done\"...you're probably exactly who we're looking for.

Why Trimech?

Be part of a growing company with Head Office in Young supporting six branches across NSW and Queensland.

Join a team that genuinely values customer service, teamwork and continuous improvement.

Work in a fast-paced environment where no two days are the same.

Receive ongoing training and support—we'll teach you the products and systems; you bring the personality.

If you're looking for more than just another office job and want to be the first impression of a company that's passionate about delivering exceptional customer service, we'd love to hear from you.

Join our Young Head Office team and help us deliver the service experience that keeps customers coming back.

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