Customer Service Representative

Job Description

SUMMARY OF ESSENTIAL FUNCTIONS:

• To assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Interacts with customers via telephone, fax, and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls.
• Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
• Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.
• Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
• Identifies returned materials and assists walk‑in customers as required.
• Maintains reference files of procedures, product lists, special pricing, quotes and other relevant data.
• Performs other duties as required.

Qualifications

Education/Training: Mechanical Technologist/Technician College or High School Diploma

Experience: 3 to 5 years of customer service‑related experience in a manufacturing setting

Knowledge/Skills:

• Ability to read detailed drawings and utilize measuring instruments
• Must have effective written and verbal communication skills
• Must be able to read, write, speak, and understand French and English.

Benefits

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

#J-18808-Ljbffr