Customer Service Representative

Role overview: As a Customer Service Representative fluent in French and English, you will be the first point of contact for our customers, ensuring a smooth and professional experience. This is a non-technical role focused on delivering exceptional service, resolving inquiries, and supporting customer needs with empathy and efficiency.

What you will do

• Respond to customer inquiries via phone and email in both French and English
• Provide clear and accurate information about products, services, and company policies
• Handle customer complaints and resolve issues with professionalism and care
• Maintain detailed records of customer interactions using internal systems
• Collaborate with internal departments to ensure timely and effective resolution
• Uphold company standards and service guidelines in every interaction
• Identify and report recurring issues or customer feedback to improve service quality

Who you are

• Fluent in French and English (spoken and written)
• Experienced in customer service or a similar client‑facing role
• Familiar with basic computer systems and willing to learn new tools
• Preferred past experience with CRM tools like Salesforce or Zendesk
• A strong communicator with excellent interpersonal skills
• Organized, detail‑oriented, and able to manage multiple tasks
• Calm under pressure and solution‑focused
• Comfortable working in a fast‑paced, team‑oriented environment

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.