Customer Service Representative

Customer Success Representative - Remote Work

Responsibilities:

• Handle requests through tickets and other online tools for customers in English and other languages.
• Provide accurate, valid and comprehensive information by using the right customer service methods/tools.
• Provide proper solutions to customer issues within reasonable time limits.
• Keep records of customer interactions and follow-up to ensure smooth and accurate resolution of customer issues.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction and provide professional customer support.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Follow shift arrangement based on team needs. Current shift UTC 09:00‑18:00.

Qualifications

• Bachelor's degree or higher.
• Professional speaking, listening, reading and writing skills in English.
• At least one year of CS Trading agent related working experience in the crypto exchanges.
• Own a Macbook bought within 6 months, or willing to purchase a new Macbook to be paid back in installments within the next 6 months. Macbook required to have at least an M1 chip and can only be used for work.
• Working five days a week, willing to be scheduled for working at weekends. Able to support the working shift between 00:00‑09:00 SGT timeslot.
• Bilingual language skill is a plus.
• Stable, kind, empathetic, compassionate, detail‑oriented, with a strong spirit of teamwork.
• Ability to handle multiple tasks under high pressure while maintaining a professional attitude.
• Can support the night shift based on team needs.

Benefits

• Competitive pay and benefits package, including paid leaves, birthday gift and more.
• Collaborative and harmonious team environment.
• Flexibility for remote work (location not limited but must be fixed).
• Allowance in installments for new MacBook for work for a few months.

Note

• This is a self‑employed role, providing service to the company, paid fully in USDT.
• When applying, please attach your updated resume in English, better with your Telegram account so that we can quickly catch up.
• There are more than one headcount in the CS team and feel free to share this JD with interested friends.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service

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