Customer Service Representative

Play a key role in supporting the Australian economy.

Discounted food, travel, entertainment, gym membership, staff parking and, + more.

Full time work.

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position

We are looking for a motivated and customer-focusedTelesalesRepresentative who thrives on building relationships and achieving sales outcomes. This roleis responsible foractively selling to an established customer base, driving revenue growth through outbound and inbound sales activity,identifyingnew opportunities, and ensuring customers receive outstanding service every day.

Key Responsibilities

• Conduct proactive outbound sales calls to generate orders and maintain customer engagement
• Upsell and cross-sell products across the full PFD range
• Promote PFDprogrammes, specials and value-added offerings to customers
• Contact customers regarding out-of-stock items and recommend suitable alternatives
• Build and maintain effective long-term customer relationships
• Identify opportunities to improve customer profitability and trading performance
• Re-engage inactive or lost customers and win back business wherever possible
• Monitor competitor activity and provide market feedback to management
• Maintain customer pricing, account information and contract pricing accuracy
• Set up new customer accounts and maintain customer records
• Create pantry and order sheets using customer purchasing history
• Manage customer complaints and ensure appropriate follow up and resolution
• Support broader branch operations as required

What We’re Looking For

To thrive in this role, you will bring:

• Proven sales,telesalesor customer service experience
• Strong upselling, cross-selling and negotiation skills
• Excellent communication and relationship-building abilities
• Professional and engaging telephone manner
• Strongorganisational, time management and problem-solving skills
• High attention to detail and accuracy
• Intermediate to advanced Excel skills preferred
• Ability to work independently while contributing to team goals
• Positive attitude and desire to succeed in a performance-driven environment
• Understanding of the end-to-end customer service process

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

Culture & Values

Customer Focus

Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.

Respect

Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically.

Passion

Share the passion of making us a successful and dynamic company. Let’s celebrate successes.

Simplicity

Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.

Leadership

All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

Please note

PFD Food Services is committed to being an Equal Employment Opportunity employer.

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