Customer Service Representative

Job DescriptionCustomer Service Representative Location:Millennium Park, Ballycoolin, Dublin 11 Hours: Monday to Friday Company: Panda At Panda, we know that great customer service plays a key role in keeping our business moving and supporting the customers who rely on us every day. We are looking for aCustomer Service Representative to join our team. This is a great opportunity for someone with strong communication skills, a positive attitude and a willingness to learn.

Previous customer service experience is helpful, but not essential, as full training will be provided. As aCustomer Service Representative, you will support both residential and commercial customers throughout their interactions with Panda, helping to answer queries, resolve issues and provide clear, accurate information about our services. The Role As aCustomer Service Representative, you will be part of a busy and supportive Customer Service team, handling a variety of customer enquiries by phone and through internal systems.

You will act as a key point of contact for customers, helping to ensure their queries are handled professionally, efficiently and with care. What Youll Be Doing Youll be responsible for: Answering incoming calls and directing customers to the right person or department where needed Speaking with commercial and residential customers in a professional, helpful and courteous manner Providing accurate information about Panda services and customer accounts Handling customer queries, requests and complaints efficiently and consistently Working with other departments to help resolve customer issues in a timely manner Processing customer-related requests accurately through internal systems Making outbound courtesy calls to follow up on customer complaints or service issues Keeping clear and accurate records of customer interactions Supporting the wider team in a flexible, fast-paced environment Contributing to a positive and supportive team culture About You Were looking for someone who is: A quick learner with a positive attitude Confident speaking to customers over the phone Professional, friendly and empathetic in their approach Customer-focused and committed to providing a high standard of service Able to stay calm and organised in a busy environment Comfortable using computer systems and learning new processes Accurate, with strong attention to detail A good communicator, both verbally and in writing Able to manage tasks and prioritise effectively Flexible and willing to support different areas of the team when needed A team player who contributes to a friendly and supportive working environment What We Offer Competitive salary Monday to Friday working pattern Paid breaks Annual leave Full training provided Supportive and friendly team environment Career progression opportunities within Panda This is a great opportunity for someone looking to build a career in customer service with a growing business that values its people and the service they provide. TPBN1_IJ