Customer Service Representative

Do you love working with people? Have a sparkling personality?

We are looking for an exceptional person to join our team as a Customer Experience Representative. This rep will play an important role in supporting our Customer Service Manager by handling customer queries & requests in our busy period.

Responsibilities:

• Engaging with customers via phone, email & online chat.
• Entering and handling customers' requests in the CRM while adhering to the customer service processes and policies.
• Coordinating within departments to ensure complaints are handled and resolved efficiently.
• Assisting walk-in customers with order information and order completion.
• Database management.

Knowledge and Skill Requirements:

• Relevant customer service experience of two to three years.
• Excellent computer skills and the ability to learn new programs.
• Knowledge of MS Office Suite (Word and Excel); mail merge.
• Awareness of the latest tools & trends in customer service.
• Excellent organizational skills.
• A pleasant and upbeat demeanor.
• Patience and empathy.
• Able to work well with others.
• Able to communicate clearly.
• Problem-solving.
• Excellent written and conversational English required.

Hours:

• The successful candidate will be willing to work 8 hours per day with the possibility of overtime based on call volume (negotiable), running seasonally from Sept 2026 until the end of November 2026.

Work Location:

• We are located centrally in Burnaby and are a convenient 5-minute walk from Royal Oak SkyTrain station.

We are looking to fill this position as soon as possible.

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